jack@journeyprojects.co
+43 670 406 0560
Hi, I’m Jack.Fractional product design partner for businesses since 2009
Born in Taiwan 🇹🇼
From Australia 🇦🇺
Lives in Austria 🇦🇹
I'm a Product Designer with a passion for creating end-to-end digital solutions that are both functional and beautifully crafted. I deliver great user experiences by applying user-centred design methodologies for a global audience, across different industries, from large multinational companies to innovative startups.
I have deep experience in the Healthcare and Medical sectors. I have also worked across the Environment, Social Impact, Finance, Enterprise Systems, and Education sectors.
Utilising my (15+ years) product design and (broad) cross-sector experience, much of my work often revolves around helping teams turn product ideas into 1.0 and strategies into 2.0.
I have worked on award-winning teams recognised by the Red Dot Design Award and Good Design Australia.
Cochlear
Nucleus Smart App
The Nucleus Smart App is a mobile digital assistant for Cochlear implant recipients, letting users control their hearing, check processor health, and track their hearing fitness.
Cochlear
Remote Check
Remote Check lets Nucleus 7 Cochlear implant users complete at-home hearing tests for their clinician.
Cochlear
Nucleus SmartNav App
Nucleus SmartNav provides surgeons with live, intraoperative insights into cochlear implant electrode insertion and placement.
World Health Organisation
IMPACT Clinical Decision Support Tool
This clinical decision support tool provides evidence-based guidance to enhance patient outcomes and care quality in primary care settings.
World Health Organisation
AI
UHC Service Planning, Delivery & Implementation (SPDI)
This tool assists countries in designing and implementing comprehensive national health service packages.
OpenAQ
Website & Data explorer
OpenAQ offers real-time global air quality data through an interactive map and API.
Trapeze
MyDAS - Driving Advice System module
MyDAS is a tool using performance data to motivate driver behavior and reduce train emissions.
Evidation
Evidation app 2.0
Evidation 2.0 rewards users for sharing health data, facilitating research and providing insights for scientific studies.
Discography (Happy to chat about these)
2024
WHO Worked with the integrated health services department, countries, and the WHO academy to create the IMPACT Clinical Decision Support Tool. This clinical decision support system provided clinicians with evidence-based recommendations at the point of care.
WHO Worked with the Maternal, Newborn, Child & Adolescent Health & Ageing department to develop the MNCAHA Global resource library, a resource repository that brought all internal and external resources into a single point of reference for the WHO.
Cochlear Worked with cross functional team to develop clinical referral tool to facilitate conversation about the clinician, audiologist and patients in making evident based decisions on hearing interventions to improve hearing outcomes.
MyTech Explored and conceptualised a digital ID app for the Northern Territory Government.
2023
WHO Collaborated with health experts around the world to design a dashboard that allowed country health ministries to monitor, prepare for, prevent, and respond to measles outbreaks. The dashboard also facilitated planning and managed donor funding.
WHO Worked with the integrated health services department to design a clinical planning tool for countries to identify gaps, assess barriers, and outline actions for health services.
WHO Worked with the universal health care compendium team to design a CMS that enabled collaboration between the WHO and external health experts to publish and update universal health compendium data.
MyTech Worked with the development team and Northern Territory Government to design the Banded Drinker Register, a kiosk platform that connected all bottle shops across the state to facilitate enforcement for individuals who had an alcohol purchasing quota.
OzTix
Worked with the product team to rethink the user experience of their backend service for event organisers.
2022
WHO Collaborated with stakeholders to develop a platform that aided countries in monitoring, preparing for, and responding to Covid-19, as well as managing vaccine requests and distribution.
WHO Designed and developed a digital tool to support countries in identifying, implementing, and tracking their risks, core capabilities, readiness gaps, and anticipatory actions needed to respond to high-priority or imminent threats.
WHO Worked with country offices to develop the readiness knowledge network to facilitate pandemic knowledge sharing across the globe.
WHO Worked with HQ and country offices teams to develop an essential readiness guide for all WHO Country Offices to support emergency response.
Evidation Helped with the exploration and conceptualisation of Evidation 2.0, an app that rewarded users for sharing health data, which facilitated research and provided insights for scientific studies.
OpenAQ Worked with the CEO and CTO to develop the next generation of their core product, which provided open-source, real-time global air quality data through an interactive map and API.
2021
WHO Helped to design a tool that supported countries in the development of national investment plans (NIPs) and funding proposals.
Monash University Supported the team with UI design for their COVID-I Covid intelligence platform.
OzTix Worked with the product team to rethink the personalised event browsing experience, which enhanced user engagement and simplified event discovery.
2020
WHO Worked with health experts, countries, and health economics consultants to develop the SPDI platform, a tool that assisted countries in designing and implementing comprehensive national health service packages.
Trapeze Worked with the CTO and external partners to develop a tool for train drivers that used performance data to motivate driver behaviour and reduce train emissions.
Accion Worked with a cross-functional team to create Ovante, a platform that used behavioural economics to ensure low-income micro-entrepreneurs in developing countries were set up for success, regardless of their education level or current access to funds.
MyTech Worked with the management team to design the next-generation integrated offender management system used by law enforcement and prison management facilities for the South Australian Government.
FiO Helped the founding team explore the use of blockchain in fighting climate change by providing DMRV (digital, monitor, report, verify) carbon reporting for carbon markets and climate change mitigation.
2019
One Cash Worked with startup founders to design a mobile money service for Yemen, offering financial freedom without a bank account. Users could send money, cash in/out via agents, pay bills, buy airtime, and make instant payments.
Get2020 Worked with the founder to develop and pitch his innovative approach to bringing eye testing and eye prescriptions into corporate environments as a key employee benefit program.
Jim’s Handyman Worked on improving their request a quote experience from the ground up.
2018
Cochlear Worked with a cross-functional team to design and develop the world’s first surgical app that provided surgeons with live, intraoperative insights into cochlear implant electrode insertion and placement.
Cochlear Worked with a cross-functional team to design and develop the Remote Check app and web platform for Nucleus 7 Cochlear implant users to complete at-home hearing tests for their clinicians.
Corin Worked with the CTO and a cross-functional team to ideate, conceptualise, and develop their next-generation insights portal for Corin’s range of orthopaedic implants, connecting patients, surgeons, and healthcare providers through aggregated clinical and surgical data across every stage of the arthroplasty experience.
Art Data Designed a bespoke physical art asset management software for high-end art collectors to track and manage their art across the world.
2017
Cochlear Worked with a cross-functional team to design and develop the world’s first mobile app that connected to Cochlear implants.
UX Australia Spoke at UX Australia, sharing my experiences on the user research methodologies we developed for designing the Cochlear Nucleus Smart app.
Naus Worked with the founder to develop a cloud-based waste management system that connected waste management plants with fleets or individual waste removal truck drivers.
System One Worked with the founder to design a platform that connected lab devices to allow diagnostic result tracking for TB, HIV, HCV, Ebola, Zika, and other diseases.
Enabled Advisory Group Helped the founders to design and develop the RULE FOUR Cost modelling platform to service the mining industry in Australia.
New Edge Homes Worked with the management team to create a web platform that allowed their home owner candidates to design and customise their dream home.
Microsoft Worked with a cross-functional team to design a white-labelled Microsoft merchandise software for distribution across their retail partners.
2016
World Bank Worked with stakeholders in the World Bank and Telenor to research and design a merchant mobile money app that allowed merchants to manage cash flow and facilitate cross-country cash transfers for individuals in Myanmar.
Throat Scope Worked with the founder to design and develop the companion app to a reusable light attachment that slid onto a single-use tongue depressor. We designed and developed the prototype for field testing and the initial investment pitch; the product went on to launch on Indiegogo.
Ramsay Health Worked with cross-functional teams to design their new unified web and mobile OS login portal across all their digital products.
Laing O’Rourke Worked with a cross-functional team to develop an enterprise app that allowed users to easily find and update data on assets, from trucks to scanners to personnel, across the country.
Microsoft Designed a windows app for Ticketek.
Microsoft Designed a windows app for Virgin Airline.
Microsoft Worked with a cross-functional team to design windows app for BT Financial group.
2015
World Bank Worked with stakeholders in the World Bank and Telenor to research and design for low banking literacy. We brought the first mobile money initiative into Myanmar.
Laing O'Rourke Worked with a cross-functional team to develop an enterprise project management software for mining projects that incorporated their existing technologies and on-the-ground experience.
Reserve Bank of Australia Worked with a cross-functional team to develop an enterprise system that monitored the IT infrastructure across the organisation.
mPort Helped the founder to explore, strategise, and develop their 1.0 companion app to support their innovative 3D body scanner, mPOD, that allowed users to track and manage their health. After launch, mPort secured an $80 million contract with LA Fitness in the US.
Coles Financial Services Worked with a cross-functional team to develop an enterprise financial monitoring and reporting tool for the Australian retail giant.
Microsoft Designed a windows app for Honest co.
2014
Laing O’Rourke Designed and developed their enterprise waste management software that documented and organised the safe disposal of their waste from mining sites across the country.
Daktari Provided UX and visual design support for their portable CD4 Diagnostic Instrument for use in underserved communities.
QuestaGames Helped the founding team to strategise and develop incremental improvements to their 1.0 product that gamified crowd-sourced animal and bird species sightings and discovery for scientific research.
Peepable Helped the founder to develop their first prototype build that auto-transcribed any online video for their second funding round.
Bank of Melbourne Designed and developed the My World interactive table that facilitated conversations between financial advisers and their customers to help them establish desired financial goals and clearly define how their income and savings could be distributed to achieve those goals.
Hardcat Worked with their internal team to design the next-generation enterprise asset management software used by police and defence facilities across the country.
Telstra Worked with a cross-functional team to create their internal HR intranet platform for their employees.
ChannelEye Worked with the founders to create a white-label mobile app and web dashboard for their customers to engage in and manage their sales campaigns.
Fansbuy Helped the founder go from a working prototype build to the initial 1.0 product launch.
Nutricook Helped the founder bring her product idea to life and facilitated validating her idea through prototype development and testing.
Orkistra Worked with the founder to build a SaaS project management software prototype for an initial funding pitch.
2013
Laing O’Rourke Worked with cross-functional teams to develop their cross-platform enterprise mobile knowledge database for engineers to use while on duty in mines across the country.
Mybellefit.com Worked with the founders to create their 1.0 companion app for their range of Postpartum Girdles & Corsets to assist their users in childbirth recovery.
Jlan Mobile Helped the founding team migrate their desktop software to a mobile platform so their users could automate sales, marketing, route accounting, deliveries, inventory management, and schedules while on the go.
Built it beta Helped the app development house build a bug tracking app that allowed their customers to easily report and track the progress of software bugs.
2012
Cochlear Designed and developed the CR210 and CR230 remote for the Cochlear processor.
Mizuya Worked with the founder to create an innovative touchscreen ordering system for their restaurant chain.
2011
Cochlear Designed and developed the CR220 intra-operative surgical remote for Cochlear implants.
Micropace EP
Worked with the founder to migrate their line of cardiac stimulator from physical controls to touchscreen controls for Surgeons during surgery.
2010
Cochlear Designed and developed the CR120 intra-operative surgical remote for Cochlear implants.
2009
Cochlear Designed and developed the CR110 remote for the Cochlear processor.
Nine Entertainment Designed and developed the enterprise advertising sales and traffic management system to replace human-error-prone Excel sheets.
Hi, I’m Jack.Fractional product design partner for businesses since 2009
Born in Taiwan 🇹🇼
From Australia 🇦🇺
Lives in Austria 🇦🇹
I'm a Product Designer with a passion for creating end-to-end digital solutions that are both functional and beautifully crafted. I deliver great user experiences by applying user-centred design methodologies for a global audience, across different industries, from large multinational companies to innovative startups.
I have deep experience in the Healthcare and Medical sectors. I have also worked across the Environment, Social Impact, Finance, Enterprise Systems, and Education sectors.
Utilising my (15+ years) product design and (broad) cross-sector experience, much of my work often revolves around helping teams turn product ideas into 1.0 and strategies into 2.0.
I have worked on award-winning teams recognised by the Red Dot Design Award and Good Design Australia.
Cochlear
Nucleus Smart App
The Nucleus Smart App is a mobile digital assistant for Cochlear implant recipients, letting users control their hearing, check processor health, and track their hearing fitness.
Cochlear
Remote Check
Remote Check lets Nucleus 7 Cochlear implant users complete at-home hearing tests for their clinician.
Cochlear
Nucleus SmartNav App
Nucleus SmartNav provides surgeons with live, intraoperative insights into cochlear implant electrode insertion and placement.
World Health Organisation
IMPACT Clinical Decision Support Tool
This clinical decision support tool provides evidence-based guidance to enhance patient outcomes and care quality in primary care settings.
World Health Organisation
AI
UHC Service Planning, Delivery & Implementation (SPDI)
This tool assists countries in designing and implementing comprehensive national health service packages.
OpenAQ
Website & Data explorer
OpenAQ offers real-time global air quality data through an interactive map and API.
Trapeze
MyDAS - Driving Advice System module
MyDAS is a tool using performance data to motivate driver behavior and reduce train emissions.
Evidation
Evidation app 2.0
Evidation 2.0 rewards users for sharing health data, facilitating research and providing insights for scientific studies.
Discography (Happy to chat about these)
2024
WHO Worked with the integrated health services department, countries, and the WHO academy to create the IMPACT Clinical Decision Support Tool. This clinical decision support system provided clinicians with evidence-based recommendations at the point of care.
WHO Worked with the Maternal, Newborn, Child & Adolescent Health & Ageing department to develop the MNCAHA Global resource library, a resource repository that brought all internal and external resources into a single point of reference for the WHO.
Cochlear Worked with cross functional team to develop clinical referral tool to facilitate conversation about the clinician, audiologist and patients in making evident based decisions on hearing interventions to improve hearing outcomes.
MyTech Explored and conceptualised a digital ID app for the Northern Territory Government.
2023
WHO Collaborated with health experts around the world to design a dashboard that allowed country health ministries to monitor, prepare for, prevent, and respond to measles outbreaks. The dashboard also facilitated planning and managed donor funding.
WHO Worked with the integrated health services department to design a clinical planning tool for countries to identify gaps, assess barriers, and outline actions for health services.
WHO Worked with the universal health care compendium team to design a CMS that enabled collaboration between the WHO and external health experts to publish and update universal health compendium data.
MyTech Worked with the development team and Northern Territory Government to design the Banded Drinker Register, a kiosk platform that connected all bottle shops across the state to facilitate enforcement for individuals who had an alcohol purchasing quota.
OzTix
Worked with the product team to rethink the user experience of their backend service for event organisers.
2022
WHO Collaborated with stakeholders to develop a platform that aided countries in monitoring, preparing for, and responding to Covid-19, as well as managing vaccine requests and distribution.
WHO Designed and developed a digital tool to support countries in identifying, implementing, and tracking their risks, core capabilities, readiness gaps, and anticipatory actions needed to respond to high-priority or imminent threats.
WHO Worked with country offices to develop the readiness knowledge network to facilitate pandemic knowledge sharing across the globe.
WHO Worked with HQ and country offices teams to develop an essential readiness guide for all WHO Country Offices to support emergency response.
Evidation Helped with the exploration and conceptualisation of Evidation 2.0, an app that rewarded users for sharing health data, which facilitated research and provided insights for scientific studies.
OpenAQ Worked with the CEO and CTO to develop the next generation of their core product, which provided open-source, real-time global air quality data through an interactive map and API.
2021
WHO Helped to design a tool that supported countries in the development of national investment plans (NIPs) and funding proposals.
Monash University Supported the team with UI design for their COVID-I Covid intelligence platform.
OzTix Worked with the product team to rethink the personalised event browsing experience, which enhanced user engagement and simplified event discovery.
2020
WHO Worked with health experts, countries, and health economics consultants to develop the SPDI platform, a tool that assisted countries in designing and implementing comprehensive national health service packages.
Trapeze Worked with the CTO and external partners to develop a tool for train drivers that used performance data to motivate driver behaviour and reduce train emissions.
Accion Worked with a cross-functional team to create Ovante, a platform that used behavioural economics to ensure low-income micro-entrepreneurs in developing countries were set up for success, regardless of their education level or current access to funds.
MyTech Worked with the management team to design the next-generation integrated offender management system used by law enforcement and prison management facilities for the South Australian Government.
FiO Helped the founding team explore the use of blockchain in fighting climate change by providing DMRV (digital, monitor, report, verify) carbon reporting for carbon markets and climate change mitigation.
2019
One Cash Worked with startup founders to design a mobile money service for Yemen, offering financial freedom without a bank account. Users could send money, cash in/out via agents, pay bills, buy airtime, and make instant payments.
Get2020 Worked with the founder to develop and pitch his innovative approach to bringing eye testing and eye prescriptions into corporate environments as a key employee benefit program.
Jim’s Handyman Worked on improving their request a quote experience from the ground up.
2018
Cochlear Worked with a cross-functional team to design and develop the world’s first surgical app that provided surgeons with live, intraoperative insights into cochlear implant electrode insertion and placement.
Cochlear Worked with a cross-functional team to design and develop the Remote Check app and web platform for Nucleus 7 Cochlear implant users to complete at-home hearing tests for their clinicians.
Corin Worked with the CTO and a cross-functional team to ideate, conceptualise, and develop their next-generation insights portal for Corin’s range of orthopaedic implants, connecting patients, surgeons, and healthcare providers through aggregated clinical and surgical data across every stage of the arthroplasty experience.
Art Data Designed a bespoke physical art asset management software for high-end art collectors to track and manage their art across the world.
2017
Cochlear Worked with a cross-functional team to design and develop the world’s first mobile app that connected to Cochlear implants.
UX Australia Spoke at UX Australia, sharing my experiences on the user research methodologies we developed for designing the Cochlear Nucleus Smart app.
Naus Worked with the founder to develop a cloud-based waste management system that connected waste management plants with fleets or individual waste removal truck drivers.
System One Worked with the founder to design a platform that connected lab devices to allow diagnostic result tracking for TB, HIV, HCV, Ebola, Zika, and other diseases.
Enabled Advisory Group Helped the founders to design and develop the RULE FOUR Cost modelling platform to service the mining industry in Australia.
New Edge Homes Worked with the management team to create a web platform that allowed their home owner candidates to design and customise their dream home.
Microsoft Worked with a cross-functional team to design a white-labelled Microsoft merchandise software for distribution across their retail partners.
2016
World Bank Worked with stakeholders in the World Bank and Telenor to research and design a merchant mobile money app that allowed merchants to manage cash flow and facilitate cross-country cash transfers for individuals in Myanmar.
Throat Scope Worked with the founder to design and develop the companion app to a reusable light attachment that slid onto a single-use tongue depressor. We designed and developed the prototype for field testing and the initial investment pitch; the product went on to launch on Indiegogo.
Ramsay Health Worked with cross-functional teams to design their new unified web and mobile OS login portal across all their digital products.
Laing O’Rourke Worked with a cross-functional team to develop an enterprise app that allowed users to easily find and update data on assets, from trucks to scanners to personnel, across the country.
Microsoft Designed a windows app for Ticketek.
Microsoft Designed a windows app for Virgin Airline.
Microsoft Worked with a cross-functional team to design windows app for BT Financial group.
2015
World Bank Worked with stakeholders in the World Bank and Telenor to research and design for low banking literacy. We brought the first mobile money initiative into Myanmar.
Laing O'Rourke Worked with a cross-functional team to develop an enterprise project management software for mining projects that incorporated their existing technologies and on-the-ground experience.
Reserve Bank of Australia Worked with a cross-functional team to develop an enterprise system that monitored the IT infrastructure across the organisation.
mPort Helped the founder to explore, strategise, and develop their 1.0 companion app to support their innovative 3D body scanner, mPOD, that allowed users to track and manage their health. After launch, mPort secured an $80 million contract with LA Fitness in the US.
Coles Financial Services Worked with a cross-functional team to develop an enterprise financial monitoring and reporting tool for the Australian retail giant.
Microsoft Designed a windows app for Honest co.
2014
Laing O’Rourke Designed and developed their enterprise waste management software that documented and organised the safe disposal of their waste from mining sites across the country.
Daktari Provided UX and visual design support for their portable CD4 Diagnostic Instrument for use in underserved communities.
QuestaGames Helped the founding team to strategise and develop incremental improvements to their 1.0 product that gamified crowd-sourced animal and bird species sightings and discovery for scientific research.
Peepable Helped the founder to develop their first prototype build that auto-transcribed any online video for their second funding round.
Bank of Melbourne Designed and developed the My World interactive table that facilitated conversations between financial advisers and their customers to help them establish desired financial goals and clearly define how their income and savings could be distributed to achieve those goals.
Hardcat Worked with their internal team to design the next-generation enterprise asset management software used by police and defence facilities across the country.
Telstra Worked with a cross-functional team to create their internal HR intranet platform for their employees.
ChannelEye Worked with the founders to create a white-label mobile app and web dashboard for their customers to engage in and manage their sales campaigns.
Fansbuy Helped the founder go from a working prototype build to the initial 1.0 product launch.
Nutricook Helped the founder bring her product idea to life and facilitated validating her idea through prototype development and testing.
Orkistra Worked with the founder to build a SaaS project management software prototype for an initial funding pitch.
2013
Laing O’Rourke Worked with cross-functional teams to develop their cross-platform enterprise mobile knowledge database for engineers to use while on duty in mines across the country.
Mybellefit.com Worked with the founders to create their 1.0 companion app for their range of Postpartum Girdles & Corsets to assist their users in childbirth recovery.
Jlan Mobile Helped the founding team migrate their desktop software to a mobile platform so their users could automate sales, marketing, route accounting, deliveries, inventory management, and schedules while on the go.
Built it beta Helped the app development house build a bug tracking app that allowed their customers to easily report and track the progress of software bugs.
2012
Cochlear Designed and developed the CR210 and CR230 remote for the Cochlear processor.
Mizuya Worked with the founder to create an innovative touchscreen ordering system for their restaurant chain.
2011
Cochlear Designed and developed the CR220 intra-operative surgical remote for Cochlear implants.
Micropace EP
Worked with the founder to migrate their line of cardiac stimulator from physical controls to touchscreen controls for Surgeons during surgery.
2010
Cochlear Designed and developed the CR120 intra-operative surgical remote for Cochlear implants.
2009
Cochlear Designed and developed the CR110 remote for the Cochlear processor.
Nine Entertainment Designed and developed the enterprise advertising sales and traffic management system to replace human-error-prone Excel sheets.
Hi, I’m Jack.Fractional product design partner for businesses since 2009
Born in Taiwan 🇹🇼
From Australia 🇦🇺
Lives in Austria 🇦🇹
I'm a Product Designer with a passion for creating end-to-end digital solutions that are both functional and beautifully crafted. I deliver great user experiences by applying user-centred design methodologies for a global audience, across different industries, from large multinational companies to innovative startups.
I have deep experience in the Healthcare and Medical sectors. I have also worked across the Environment, Social Impact, Finance, Enterprise Systems, and Education sectors.
Utilising my (15+ years) product design and (broad) cross-sector experience, much of my work often revolves around helping teams turn product ideas into 1.0 and strategies into 2.0.
I have worked on award-winning teams recognised by the Red Dot Design Award and Good Design Australia.
Cochlear
Nucleus Smart App
The Nucleus Smart App is a mobile digital assistant for Cochlear implant recipients, letting users control their hearing, check processor health, and track their hearing fitness.
Cochlear
Remote Check
Remote Check lets Nucleus 7 Cochlear implant users complete at-home hearing tests for their clinician.
Cochlear
Nucleus SmartNav App
Nucleus SmartNav provides surgeons with live, intraoperative insights into cochlear implant electrode insertion and placement.
World Health Organisation
IMPACT Clinical Decision Support Tool
This clinical decision support tool provides evidence-based guidance to enhance patient outcomes and care quality in primary care settings.
World Health Organisation
AI
UHC Service Planning, Delivery & Implementation (SPDI)
This tool assists countries in designing and implementing comprehensive national health service packages.
OpenAQ
Website & Data explorer
OpenAQ offers real-time global air quality data through an interactive map and API.
Trapeze
MyDAS - Driving Advice System module
MyDAS is a tool using performance data to motivate driver behaviour and reduce train emissions.
Evidation
Evidation app 2.0
Evidation 2.0 rewards users for sharing health data, facilitating research and providing insights for scientific studies.
Discography (Happy to chat about these)
2024
WHO Worked with the integrated health services department, countries, and the WHO academy to create the IMPACT Clinical Decision Support Tool. This clinical decision support system provided clinicians with evidence-based recommendations at the point of care.
WHO Worked with the Maternal, Newborn, Child & Adolescent Health & Ageing department to develop the MNCAHA Global resource library, a resource repository that brought all internal and external resources into a single point of reference for the WHO.
Cochlear Worked with cross functional team to develop clinical referral tool to facilitate conversation about the clinician, audiologist and patients in making evident based decisions on hearing interventions to improve hearing outcomes.
MyTech Explored and conceptualised a digital ID app for the Northern Territory Government.
2023
WHO Collaborated with health experts around the world to design a dashboard that allowed country health ministries to monitor, prepare for, prevent, and respond to measles outbreaks. The dashboard also facilitated planning and managed donor funding.
WHO Worked with the integrated health services department to design a clinical planning tool for countries to identify gaps, assess barriers, and outline actions for health services.
WHO Worked with the universal health care compendium team to design a CMS that enabled collaboration between the WHO and external health experts to publish and update universal health compendium data.
MyTech Worked with the development team and Northern Territory Government to design the Banded Drinker Register, a kiosk platform that connected all bottle shops across the state to facilitate enforcement for individuals who had an alcohol purchasing quota.
OzTix
Worked with the product team to rethink the user experience of their backend service for event organisers.
2022
WHO Collaborated with stakeholders to develop a platform that aided countries in monitoring, preparing for, and responding to Covid-19, as well as managing vaccine requests and distribution.
WHO Designed and developed a digital tool to support countries in identifying, implementing, and tracking their risks, core capabilities, readiness gaps, and anticipatory actions needed to respond to high-priority or imminent threats.
WHO Worked with country offices to develop the readiness knowledge network to facilitate pandemic knowledge sharing across the globe.
WHO Worked with HQ and country offices teams to develop an essential readiness guide for all WHO Country Offices to support emergency response.
Evidation Helped with the exploration and conceptualisation of Evidation 2.0, an app that rewarded users for sharing health data, which facilitated research and provided insights for scientific studies.
OpenAQ Worked with the CEO and CTO to develop the next generation of their core product, which provided open-source, real-time global air quality data through an interactive map and API.
2021
WHO Helped to design a tool that supported countries in the development of national investment plans (NIPs) and funding proposals.
Monash University Supported the team with UI design for their COVID-I Covid intelligence platform.
OzTix Worked with the product team to rethink the personalised event browsing experience, which enhanced user engagement and simplified event discovery.
2020
WHO Worked with health experts, countries, and health economics consultants to develop the SPDI platform, a tool that assisted countries in designing and implementing comprehensive national health service packages.
Trapeze Worked with the CTO and external partners to develop a tool for train drivers that used performance data to motivate driver behaviour and reduce train emissions.
Accion Worked with a cross-functional team to create Ovante, a platform that used behavioural economics to ensure low-income micro-entrepreneurs in developing countries were set up for success, regardless of their education level or current access to funds.
MyTech Worked with the management team to design the next-generation integrated offender management system used by law enforcement and prison management facilities for the South Australian Government.
FiO Helped the founding team explore the use of blockchain in fighting climate change by providing DMRV (digital, monitor, report, verify) carbon reporting for carbon markets and climate change mitigation.
2019
One Cash Worked with startup founders to design a mobile money service for Yemen, offering financial freedom without a bank account. Users could send money, cash in/out via agents, pay bills, buy airtime, and make instant payments.
Get2020 Worked with the founder to develop and pitch his innovative approach to bringing eye testing and eye prescriptions into corporate environments as a key employee benefit program.
Jim’s Handyman Worked on improving their request a quote experience from the ground up.
2018
Cochlear Worked with a cross-functional team to design and develop the world’s first surgical app that provided surgeons with live, intraoperative insights into cochlear implant electrode insertion and placement.
Cochlear Worked with a cross-functional team to design and develop the Remote Check app and web platform for Nucleus 7 Cochlear implant users to complete at-home hearing tests for their clinicians.
Corin Worked with the CTO and a cross-functional team to ideate, conceptualise, and develop their next-generation insights portal for Corin’s range of orthopaedic implants, connecting patients, surgeons, and healthcare providers through aggregated clinical and surgical data across every stage of the arthroplasty experience.
Art Data Designed a bespoke physical art asset management software for high-end art collectors to track and manage their art across the world.
2017
Cochlear Worked with a cross-functional team to design and develop the world’s first mobile app that connected to Cochlear implants.
UX Australia Spoke at UX Australia, sharing my experiences on the user research methodologies we developed for designing the Cochlear Nucleus Smart app.
Naus Worked with the founder to develop a cloud-based waste management system that connected waste management plants with fleets or individual waste removal truck drivers.
System One Worked with the founder to design a platform that connected lab devices to allow diagnostic result tracking for TB, HIV, HCV, Ebola, Zika, and other diseases.
Enabled Advisory Group Helped the founders to design and develop the RULE FOUR Cost modelling platform to service the mining industry in Australia.
New Edge Homes Worked with the management team to create a web platform that allowed their home owner candidates to design and customise their dream home.
Microsoft Worked with a cross-functional team to design a white-labelled Microsoft merchandise software for distribution across their retail partners.
2016
World Bank Worked with stakeholders in the World Bank and Telenor to research and design a merchant mobile money app that allowed merchants to manage cash flow and facilitate cross-country cash transfers for individuals in Myanmar.
Throat Scope Worked with the founder to design and develop the companion app to a reusable light attachment that slid onto a single-use tongue depressor. We designed and developed the prototype for field testing and the initial investment pitch; the product went on to launch on Indiegogo.
Ramsay Health Worked with cross-functional teams to design their new unified web and mobile OS login portal across all their digital products.
Laing O’Rourke Worked with a cross-functional team to develop an enterprise app that allowed users to easily find and update data on assets, from trucks to scanners to personnel, across the country.
Microsoft Designed a windows app for Ticketek.
Microsoft Designed a windows app for Virgin Airline.
Microsoft Worked with a cross-functional team to design windows app for BT Financial group.
2015
World Bank Worked with stakeholders in the World Bank and Telenor to research and design for low banking literacy. We brought the first mobile money initiative into Myanmar.
Laing O'Rourke Worked with a cross-functional team to develop an enterprise project management software for mining projects that incorporated their existing technologies and on-the-ground experience.
Reserve Bank of Australia Worked with a cross-functional team to develop an enterprise system that monitored the IT infrastructure across the organisation.
mPort Helped the founder to explore, strategise, and develop their 1.0 companion app to support their innovative 3D body scanner, mPOD, that allowed users to track and manage their health. After launch, mPort secured an $80 million contract with LA Fitness in the US.
Coles Financial Services Worked with a cross-functional team to develop an enterprise financial monitoring and reporting tool for the Australian retail giant.
Microsoft Designed a windows app for Honest co.
2014
Laing O’Rourke Designed and developed their enterprise waste management software that documented and organised the safe disposal of their waste from mining sites across the country.
Daktari Provided UX and visual design support for their portable CD4 Diagnostic Instrument for use in underserved communities.
QuestaGames Helped the founding team to strategise and develop incremental improvements to their 1.0 product that gamified crowd-sourced animal and bird species sightings and discovery for scientific research.
Peepable Helped the founder to develop their first prototype build that auto-transcribed any online video for their second funding round.
Bank of Melbourne Designed and developed the My World interactive table that facilitated conversations between financial advisers and their customers to help them establish desired financial goals and clearly define how their income and savings could be distributed to achieve those goals.
Hardcat Worked with their internal team to design the next-generation enterprise asset management software used by police and defence facilities across the country.
Telstra Worked with a cross-functional team to create their internal HR intranet platform for their employees.
ChannelEye Worked with the founders to create a white-label mobile app and web dashboard for their customers to engage in and manage their sales campaigns.
Fansbuy Helped the founder go from a working prototype build to the initial 1.0 product launch.
Nutricook Helped the founder bring her product idea to life and facilitated validating her idea through prototype development and testing.
Orkistra Worked with the founder to build a SaaS project management software prototype for an initial funding pitch.
2013
Laing O’Rourke Worked with cross-functional teams to develop their cross-platform enterprise mobile knowledge database for engineers to use while on duty in mines across the country.
Mybellefit.com Worked with the founders to create their 1.0 companion app for their range of Postpartum Girdles & Corsets to assist their users in childbirth recovery.
Jlan Mobile Helped the founding team migrate their desktop software to a mobile platform so their users could automate sales, marketing, route accounting, deliveries, inventory management, and schedules while on the go.
Built it beta Helped the app development house build a bug tracking app that allowed their customers to easily report and track the progress of software bugs.
2012
Cochlear Designed and developed the CR210 and CR230 remote for the Cochlear processor.
Mizuya Worked with the founder to create an innovative touchscreen ordering system for their restaurant chain.
2011
Cochlear Designed and developed the CR220 intra-operative surgical remote for Cochlear implants.
Micropace EP
Worked with the founder to migrate their line of cardiac stimulator from physical controls to touchscreen controls for Surgeons during surgery.
2010
Cochlear Designed and developed the CR120 intra-operative surgical remote for Cochlear implants.
2009
Cochlear Designed and developed the CR110 remote for the Cochlear processor.
Nine Entertainment Designed and developed the enterprise advertising sales and traffic management system to replace human-error-prone Excel sheets.